Dispatch of products

Policies

Shipments within the RM take between 48 to 72 business hours and in the case of regions approximately 7 business days.

Orders placed through thorbenstore.com are sent through the following companies: PYMEX (RM only), Chilexpress, Starken or Bluexpress. The customer has the possibility to choose the most convenient option when making the purchase.

Shipping costs include handling and packaging costs. Handling costs have a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.